Faq
What is IDEM Club and how does it work?
IDEM Club is not only a payment platform but also a membership discount program that provides members with exclusive benefits and discounts. It works by offering IDEM Tokens as a method of payment that can be used for secure and convenient transactions. Additionally, as a member of IDEM, you gain access to a wide range of discounts and rewards at participating merchants. By leveraging blockchain technology, IDEM ensures fast and transparent transactions while also providing a loyalty program where members can earn IDEML Loyalty Tokens. These loyalty Tokens can be redeemed for additional rewards and benefits within the IDEM ecosystem.
How can I sign up as a member of IDEM Club?
Signing up as a member of IDEM Club is simple. Visit our website and click on the "Sign Up" button. Fill in the required information, including your name, email address, and password. Once you've completed the registration process, you'll receive a confirmation email to verify your account.
What are the benefits of being a member of IDEM?
As a member of IDEM, you gain access to a range of benefits. These include the ability to make secure and convenient payments using IDEM Tokens, earning IDEML Loyalty Tokens for additional rewards, enjoying exclusive discounts and offers from participating merchants, and being part of a growing community of like-minded individuals who value the convenience and benefits of digital payments.
Is IDEM available in multiple countries?
Yes, IDEM is available worldwide. We have a global network of merchants and members, allowing you to use IDEM Tokens for payments in multiple countries.
Can I use IDEM on mobile devices?
Yes, IDEM is designed to be mobile-friendly. You can access your IDEM account, make payments, and track your transactions conveniently from your mobile device using our user-friendly mobile app or by accessing the IDEM website through your mobile browser.
Are there any membership fees for IDEM?
Yes, there are membership fees associated with IDEM. We offer flexible membership plans starting from as low as $9 per month when paid monthly or a discounted rate of $49 per year. These fees allow us to provide you with a range of benefits and services as an IDEM member.
What are IDEM Tokens and how can I acquire them?
IDEM Tokens are the method of payment used within the IDEM merchant ecosystem. They can be acquired by purchasing them through our platform.
Simply log in to your IDEM Club account, navigate to the token purchase section, and follow the instructions to acquire IDEM Tokens.
How can I use IDEM Tokens for payment?
Using IDEM Tokens for payment is straightforward. When making a purchase at a participating merchant, select IDEM as your payment method. Enter the required information, including the amount in IDEM Tokens, and confirm the transaction. The corresponding amount of IDEM Tokens will be deducted from your account.
Where can I use IDEM Tokens for payment?
IDEM Tokens can be used for payment at a growing number of online and offline merchants. Our network of partner merchants continues to expand, providing you with a wide range of options for utilizing your IDEM Tokens.
Can I use IDEM Tokens for online and offline purchases?
Yes, IDEM Tokens can be used for both online and offline purchases. Whether you're shopping online or making a purchase at a physical store, IDEM Tokens provide a convenient and secure payment option.
Are there any fees associated with using IDEM Tokens for payment?
No, there are no additional fees for using IDEM Tokens for payment. However, please note that regular transaction fees may apply for certain payment processors or financial institutions involved in the transaction.
How do I check my IDEM token balance?
You can easily check your IDEM token balance by logging into your IDEM Club account and accessing your dashboard. Your current token balance will be displayed prominently, allowing you to keep track of your available funds.
Can I transfer IDEM Tokens to other members?
While IDEM Tokens cannot be directly transferred between members, you can transfer IDEML Loyalty Tokens to other members. IDEML Tokens can be earned by spending IDEM Tokens at participating merchants or through referral rewards. Simply log in to your IDEM account, navigate to the Loyalty section, and follow the instructions to transfer IDEML Tokens.
How secure is the IDEM payment system?
The security of our members' transactions and personal information is of utmost importance to us. IDEM employs robust security measures, including encryption technology and strict authentication protocols, to ensure the safety and confidentiality of all transactions and member data.
What happens if I encounter a problem with a transaction made with IDEM Tokens?
If you encounter any issues with a transaction made using IDEM Tokens, we're here to help. Please contact our customer support team at support@idem-club.com or call 800 282 7138 during business hours. Our dedicated support staff will assist you in resolving the problem promptly.
Can I earn additional IDEM Tokens or rewards as a member?
Yes, you can earn IDEML Loyalty Tokens as a member. By spending IDEM Tokens at participating merchants, you earn IDEML Loyalty Tokens based on the amount spent. Additionally, you can earn more IDEML Tokens by referring your friends to IDEM Club or actively promoting IDEM Club on social media.
Are there any limitations on the number of IDEM Tokens I can use for payment?
There are no limitations on the number of IDEM Tokens you can use for payment. However, there are limits on the number of Tokens you can purchase in one transaction and per day to ensure a fair and balanced ecosystem for all members.
How can I track my payment history and transactions made with IDEM Tokens?
You can easily track your payment history and transactions made with IDEM Tokens by logging into your IDEM account and accessing your transaction history. The transaction history section of your account provides a detailed record of all your IDEM token transactions, allowing you to review and track your payment activity.
Can I convert IDEM Tokens back to fiat currency?
No, IDEM Tokens cannot be converted back to fiat currency. IDEM is not a cryptocurrency and cannot be exchanged or traded. IDEM Tokens are exclusively used within the IDEM payment ecosystem for making purchases and accessing various benefits.
How does the Travel Cashback feature work?
The Travel Cashback feature offered by IDEM allows members to earn cash back on their travel bookings. Here's how it works:
1) Book your travel: As an IDEM member, you can make your travel bookings through our platform, including hotel reservations.2)Cash back percentage: Depending on the specific offer, you can earn up to 40% cash back on your eligible travel bookings.
3)Cash back disbursement: After you have completed your booking and stayed at the hotel, the cash back amount will be credited back to the original payment method used for the booking. This typically takes around 2 to 3 days after your check-out.
4) IDEML Loyalty Tokens: In addition to the cash back, you will also earn IDEML Loyalty Tokens based on the amount spent on your travel booking. However, please note that the IDEML Tokens will be deposited into your account only after you have completed your stay at the booked hotel.
5) Redeeming IDEML Loyalty Tokens: Once the IDEML Loyalty Tokens are deposited into your account, you can redeem them for various rewards and benefits within the IDEM ecosystem, such as discounts on future bookings, gift cards, airtime top-ups, and more.
The Travel Cashback feature is designed to provide you with savings and rewards on your travel expenses, making your trips even more rewarding. Start booking your travel through IDEM to enjoy cash back and earn IDEML Loyalty Tokens today!
How can I redeem my IDEML Loyalty Tokens?
To redeem your IDEML Loyalty Tokens and access a variety of rewards and services, follow these steps:
1) Log in to your IDEM Club account: Visit the IDEM Club website and log in to your account using your credentials.2) Navigate to the Redeem section: Once logged in, locate the "Redeem" button or tab within your account dashboard. Click on it to access the IDEML Loyalty Token redemption options.
3) Browse the available rewards and services: In the Redeem section, you will find a selection of rewards and services available for redemption. These may include e-gift cards, wireless refills, bill payment options, and a curated catalog of products to choose from.
4) Choose your desired reward or service: Take your time to explore the available options and choose the reward or service that best suits your preferences and needs. You can select from the listed options or browse through the catalog to find your favorite products.
5) Complete the redemption process: Once you have made your selection, follow the instructions provided to complete the redemption process. This may involve confirming your choice, providing any necessary details, and finalizing the transaction.
6) Enjoy your redeemed reward or service: After successfully redeeming your IDEML Loyalty Tokens, you can enjoy the benefits of your chosen reward or service. E-gift cards will be delivered digitally, while other products or services may be shipped to your specified address.
Remember to regularly check the Redeem section of your IDEM Club account for new offerings and updates on available rewards. Start redeeming your IDEML Loyalty Tokens today and make the most of your membership with IDEM Club!
Do my IDEM Tokens or IDEML Loyalty Tokens expire?
Your IDEM Tokens and IDEML Loyalty Tokens do not expire, and their value remains constant. Unlike some loyalty programs or reward points that may have expiration dates or fluctuating values, IDEM Tokens and IDEML Loyalty Tokens retain their full value indefinitely. You can rest assured that the Tokens you have accumulated will always be available for you to use whenever you choose. Whether you decide to use them for payments, redeem them for rewards, or hold onto them as a store of value, your IDEM Tokens and IDEML Loyalty Tokens will remain in your account without any expiration or devaluation. Enjoy the flexibility and convenience of your IDEM Tokens and IDEML Loyalty Tokens without the worry of time constraints or changes in their value.
How can I contact IDEM Club support if I have further questions or issues?
If you have further questions or issues, our dedicated support team is available to assist you. You can reach IDEM Club support by emailing support@idem-club.com or by calling (800) 282-7138 during our business hours. We're here to provide prompt and helpful support for all your inquiries.
What are the benefits of being a member of IDEM Club?
As a member of IDEM Club, you gain access to a range of benefits. These include the ability to make secure and convenient payments using IDEM Tokens, earning IDEML Loyalty Tokens for additional rewards, enjoying exclusive discounts and offers from participating merchants, and being part of a growing community of like-minded individuals who value the convenience and benefits of digital payments.
Is IDEM Club available in multiple countries?
Yes, IDEM Club is available worldwide. We have a global network of merchants and members, allowing you to use IDEM Tokens for payments in multiple countries.
Can I use IDEM Club on mobile devices?
Yes, IDEM Club is designed to be mobile-friendly. You can access your IDEM Club account, make payments, and track your transactions conveniently from your mobile device using our user-friendly mobile app or by accessing the IDEM Club website through your mobile browser.
Are there any membership fees for IDEM Club?
Yes, there are membership fees associated with IDEM Club. We offer flexible membership plans starting from as low as $9 per month when paid monthly or a discounted rate of $49 per year. These fees allow us to provide you with a range of benefits and services as an IDEM Club member.